Refund policy
How a return works depends on what you bought. Start with your category below, then check the shared sections (faults, refunds and how to return), which apply to everything.
Clubs
We don't offer change-of-mind returns on clubs, new or pre-owned, so please check the specs carefully and get in touch before buying if you're unsure.
Pre-owned clubs are sold with a clearly stated condition grade, description and photos. A club that arrives matching its stated grade isn't eligible for return.
Custom clubs can't be returned for change of mind. In all cases, if a club is faulty or not as described, you're covered (see below). Any approved return must come back in the same condition as delivered; if it's returned with additional wear or damage, we may refuse the return or apply a deduction to cover the loss in value.
Apparel and accessories
We accept change-of-mind returns within 14 days of delivery, provided the item is unworn and unused, with all tags attached, in its original packaging, and accompanied by proof of purchase.
Return postage for change-of-mind returns is at your cost. Once we've received and inspected the item, we'll refund your original payment method.
We can't accept change-of-mind returns on:
- socks and other hygiene-sensitive items once the packaging has been opened
- personalised or custom items
- sale items and gift cards
These are change-of-mind exclusions only. If an item is faulty or not as described, your rights still apply. See "Faulty or incorrect items" below.
Faulty or incorrect items
This applies to everything we sell: apparel, accessories and clubs, including sale and custom items. You're covered by the consumer guarantees under the Australian Consumer Law (and the Consumer Guarantees Act in New Zealand), which can't be waived.
Please inspect your order on arrival and contact us at support@goodlies.com.au with your order number and a photo of the issue. For a major problem you can choose a refund or replacement; for a minor one we can fix, we may repair, replace or refund. We cover return postage on faulty or incorrectly supplied items.
How to start a return
Email us at support@goodlies.com.au with your order number and the reason (plus a photo for any fault).
Please don't send anything back before requesting a return; items returned without an approved return won't be accepted.
Refunds and exchanges
We'll notify you once we've received and inspected your return and let you know whether it's approved.
If approved, you'll be refunded to your original payment method within 10 business days. Note your bank or card provider may take additional time to post it. If more than 15 business days have passed since approval, contact us at support@goodlies.com.au.
We don't offer direct exchanges. The fastest way to get what you want is to return your eligible item and place a new order separately.