Shipping policy

Good Lies is a trading name of Sandbelt Golf Co. Pty Ltd (ABN 70 695 424 803), 142 Keys Road, Cheltenham VIC 3192. All prices are in Australian dollars and include GST.

Where we ship

We currently ship to addresses within Australia only. We're working on shipping to New Zealand and will update this page when it's available.

Dispatch times

Orders placed before 1pm (Melbourne time) on a business day are dispatched within 2 business days. Orders placed after 1pm, on weekends or on public holidays are processed from the next business day. Every pre-owned club is checked and packed by hand in our Cheltenham workshop.

Shipping costs

We charge one flat rate Australia-wide, based on the largest item in your order:

Adding apparel or accessories to a club, putter or wedge order? They ship free in the same parcel. You only ever pay one shipping charge per order, based on the largest item, and your shipping cost is always shown at checkout before you pay.

For example, a putter with a tee and a cap ships for $20, and a driver with a cap ships for $30.

Free pickup from Cheltenham

Choose Pickup at checkout to collect your order free from 142 Keys Road, Cheltenham VIC 3192. Please wait for your ready for pickup email and bring your order number.

How we ship

Golf clubs are long, so we pack them in purpose-made cartons and send them with the carrier best suited to your order:

• Drivers, woods, hybrids, irons, iron sets, full sets and golf bags are sent by courier (CouriersPlease).
• Putters, wedges, apparel and accessories are generally sent with Australia Post.

Estimated delivery times

Once your order is dispatched, typical delivery times are:

These are estimates, not guarantees. Deliveries can take longer during peak periods such as Christmas, in bad weather or because of other events outside our control.

Tracking

You'll receive an email with your tracking number once your order ships. If you haven't received it within 3 business days of ordering, please contact us.

Signature on delivery or authority to leave

At checkout, choose either:

• Signature on delivery: someone must be home to sign for the parcel. If no one is home, the carrier will leave a card with redelivery or collection instructions.
• Authority to leave: the carrier will leave your parcel at the delivery address without a signature. Once the carrier confirms delivery, the parcel is your responsibility, and we can't accept claims for parcels lost or stolen after an authority to leave delivery.

Delivery addresses, PO Boxes and parcel lockers

Club cartons are over a metre long, so they cannot be delivered to PO Boxes, Parcel Lockers or parcel collection points. Please use a street address. Apparel and accessories can be sent to a PO Box or Parcel Locker.

Please check your address carefully at checkout. If a parcel is returned to us because of an incorrect address or a failed delivery, we'll contact you to arrange resending, and a reshipping fee may apply.

Damaged, lost or missing parcels

If your parcel arrives damaged:

1. Take photos of the carton and the items before unpacking further.
2. Keep all packaging.
3. Email us at support@goodlies.com.au within 48 hours of delivery with your order number and photos.

If your tracking hasn't updated for 5 business days, or it shows delivered but you haven't received it (for orders sent with signature on delivery), contact us and we'll open an investigation with the carrier. Once the carrier confirms the parcel is lost or damaged, we'll send a replacement where stock is available or give you a full refund. Most of our stock is one-of-a-kind pre-owned gear, so an identical replacement isn't always possible.

This doesn't affect your rights under the Australian Consumer Law.

Returns

For returns and refunds, please see our Refund Policy.

Contact us

Questions about your delivery? Email support@goodlies.com.au with your order number and we'll get back to you as soon as we can